How Can We Help?

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Email Support

Get help with your account, billing, or technical issues.

[email protected]

Response time: 24-48 hours

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Privacy Questions

Questions about your data or privacy rights.

[email protected]

Legal Inquiries

Legal matters, DMCA, or compliance questions.

[email protected]

Frequently Asked Questions

How do I create a dog profile?

After signing in, tap "Add Dog" on the home screen. Fill in your dog's name, breed, birthday, and weight. You can also add a photo and optional information like microchip number.

How does voice input work?

Tap the microphone button on the Health Logs screen. Speak naturally about your dog's condition - for example, "Luna seemed tired today, ate half her breakfast, and had some trouble getting up." Our AI will extract the health indicators and create a log entry.

Is the AI Symptom Checker a replacement for my vet?

No. The AI Symptom Checker provides general guidance to help you understand potential concerns and urgency levels. It is NOT a substitute for professional veterinary care. Always consult your veterinarian for medical decisions, especially in emergencies.

How do I set up medication reminders?

Go to your dog's profile, tap "Medications", then "Add Medication". Enter the medication name, dosage, and schedule. The app will send push notifications at the scheduled times.

Can I share my dog's profile with family members?

Yes! Premium subscribers can invite caregivers (family, pet sitters, etc.) to view and contribute to their dog's health logs. Go to your dog's profile, tap "Caregivers", and send an invite via email.

What's included in the free version?

The free version includes: 1 dog profile, basic health logging, medication reminders, 5 voice inputs per day, and 3 AI symptom checks per day. Premium unlocks unlimited dogs, unlimited voice/AI usage, PDF reports, and caregiver sharing.

How do I cancel my subscription?

Subscriptions are managed through Google Play. To cancel:

  • Android: Google Play Store → Subscriptions → Senior Dog Journal → Cancel

Cancel at least 24 hours before your renewal date to avoid being charged.

How do I export my data?

Data export functionality is coming soon. In the meantime, you can request a copy of your data by emailing [email protected]. We will respond within 30 days as required by GDPR.

How do I delete my account?

Go to Profile → Settings → Delete Account. This will permanently delete your account and all associated data. This action cannot be undone. You can also request deletion by emailing [email protected].

Is my data secure?

Yes. We use industry-standard encryption for all data transmission (TLS/SSL). Your data is stored securely on Supabase with Row Level Security, meaning only you can access your data. We never sell your personal information. See our Privacy Policy for details.

About Senior Dog Journal

Built from personal experience after losing a senior German Shepherd. This app exists because managing an aging dog's care shouldn't mean scattered notes, missed meds, and stressful vet visits.

— Alex, solo developer & senior dog owner